Privacy Statement

Welcome to the website of Matriks/Designladders .
We attach great importance to your privacy and process your data in accordance with the General Data Protection Regulation (GDPR) , which has been in effect in Europe since 25 May 2018.

Use of your personal data

When you visit our website or make a purchase, we process data that you provide to us or that is collected automatically, such as your IP address and order history .

We use this information exclusively for:

  • Processing orders and providing after-sales service .

  • Engaging partners (such as shipping companies and payment platforms) who are also obliged to comply with the GDPR.

  • Sending our newsletter (from which you can easily unsubscribe at any time).

  • Answering questions or information requests that you send us.

Registering an account

You can choose to create an account in our webshop. This allows you to manage and edit your information yourself.
Creating an account is not mandatory: you can also place an order without an account.

Cookies

On your first visit, we will display a cookie banner . By continuing to use our website, you agree to the use of cookies.

We use:

  • Session cookies : disappear as soon as you close the browser.

  • Persistent cookies : ensure that your browser is recognized on your next visit.

You can disable cookies in your browser settings, but this may affect the functionality of the website.

Google Analytics & Google Ads

We use Google Analytics and Google Ads to gain insight into the use of our website and to improve our online visibility.
Your IP address is anonymized . If desired, you can block tracking in your browser settings.

Retention period

We retain your personal data for as long as necessary to fulfil our contractual obligations (sales and warranty).
A longer retention period may be necessary to comply with legal, tax, or anti-fraud obligations .

Use for customer relations

Information you provide during registration or transactions may be used by us to improve our customer service and customer relations .

Access, modification and deletion

You always have the right to your personal data:

  • To be viewed

  • To correct

  • To be removed

Contact & complaints

Do you have any questions or complaints about how we process your data? Please feel free to contact us:

Matriks
Short New Street 4
2000 Antwerp
📞 +32 471 62 53 82
✉️ tomvanderbeek@matriks.be

 You also have the right to lodge a complaint with the Data Protection Authority (the Belgian Privacy Commission).